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Warranty Information

We stand by our products; offering a 7 year 5 minute or even lifetime warranty cover. It can be found on many of our products and is testament to Orchard build quality and our strict quality control standards.

The warranty is limited to the original purchaser and is non-transferable. Warranty term will begin from date of delivery. These warranties cover any manufacturing defect which may manifest a functional or cosmetic issue within the warranty term. These warranties do not cover accidental or malicious damage to the product or any part of the product. These warranties do not cover normal wear and tear. Basically if something goes wrong and it is due to material defects or workmanship, then it's covered. We will arrange for a free of charge like-for-like replacement or on site repair (if suitable).

If you have any issues with your product, do not hesitate to contact us. We will always try to help get you up and running quickly and can offer a range of options even if your product is our of warranty.

Get in touch

Call us: +44 (0)1924 291333

Email us: info@thebigorchard.com

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